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FAQ
RoboForex Wallet

RoboForex Wallet

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What opportunities does RoboForex Wallet offer?
RoboForex Wallet is the "key" for controlling all your funds at RoboForex. The Wallet represent several accounts with different base currencies, which are combined in the same payment service.
You can use the Wallet:
- To store funds, which are not involved in trading.
- As a "transfer station" for transferring funds to trading accounts, including CopyFX, RAMM, and Stock projects.
- To withdraw your profit.
The Wallet provides an opportunity to deposit and withdraw funds, and distribute them between all your accounts and the Wallet's transit accounts using internal transfer service.
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Why is the Wallet opened with several currencies?
The Wallet represent several accounts with different base currencies, which are combined in the same payment service. The list of available currencies is defined by the client’s country of residence. The Wallet multicurrency support makes it possible for clients to deposit funds in the currency that is more convenient to them.
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If I don’t have some particular currency in my Members Area, can I open the Wallet in this currency?
No, unfortunately, you can’t.
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What currencies can be used to deposit funds to the Wallet?
The Wallet supports 3 types of transit accounts in USD, EUR, and GOLD. If the currency of the deposited funds differs from the currency of the transit account, the funds will be converted according to the Company's internal exchange rates.
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What currencies can be used to deposit funds to my trading account using the Wallet?
Funds can be deposited to your trading account in one of the 3 currencies (USD, EUR or GOLD) by choosing it as a source for depositing the corresponding transit account.
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How can I deposit funds to my trading account if the account currency is not on the list of transit account currencies?
You can choose any transit account to deposit funds. If the currency of the transit account differs from the currency of the account you deposit, the funds will be converted according to the Company's internal exchange rates.
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Is it possible to deposit funds to my trading account in the currency that is on the list of the Wallet currencies using the transit account in the different currency?
Yes, it is. However, the deposited funds will be converted into the account currency according to the Company's internal exchange rates.
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Why is the transit account balance different from the total balance of trading accounts in the same currency?
The Wallet balance doesn't show the total balance of trading accounts. The Wallet funds don't influence the amount of funds on trading accounts.
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Am I allowed to transfer funds from my Wallet to the Wallet of other client?
No, you're not.
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Am I allowed to transfer funds from one of my transit accounts to the other?
Yes, you are. It can be done in your Members Area. During the transfer, the funds will be converted according to the Company's internal exchange rates.
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Where are the funds from trading accounts withdrawn to?
The funds from trading accounts are withdrawn to the chosen transit account of the Wallet. If the currency of the trading account differs from the currency of the transit account, the funds will be converted according to the Company's internal exchange rates.
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How are the funds withdrawn?
The funds are withdrawn only from the Wallet transit accounts. To withdraw funds, you are allowed to use only those payment systems, which were used for depositing.
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What do I do if the transit account doesn’t have enough funds for depositing the trading account?
In this case, there are several options:
- Deposit the deficient amount to the transit account and then deposit the trading account.
- Deposit the deficient amount to the transit account from other transit account and then deposit the trading account.
- Deposit the trading account with the sum that is available on the transit account and then deposit the trading account from the other transit account.
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